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Heart Of The house/self audit

Heart of the House Audits or Self Audits is a process, effected by the hotel’s management team and others who are trained to evaluate brand standards and measure progress, while simultaneously identifying strengths and opportunities for improvement.

4 REASONS TO PARTNER WITH GDI

1. Front line associates’ role performance influences positively guests’ perceptions of the quality of service.

2. Front line associates’ ability to adapt to individual customers’ behaviour influences positively guests’ perceptions of the quality of service.

3. The effectiveness of the associates’ coordination influences positively guests’ perceptions of the quality of service.

4. The effectiveness of the service process control influences positively guests’ perceptions of the quality of service.

Heart of the House Audits or Self Audits when combined with External Mystery Guest evaluations ensure the rigour of process compliance and consistent delivery of brand standards.

Our proprietary software enables our clients to conduct their own audits or to assign internal audits to key employees who are then tasked with conducting audits. These interim audits help clients to track progress on vital opportunities for improvement, thus ensuring that hotel teams are on a path of continuous improvement.

GDI provides this feature to clients on a needs-basis as at nominal costs.