Software Services

Tailored Solutions for Hospitality Excellence

At GDI, we understand that every hotel is unique, and so are its operational needs. That’s why we’ve developed our proprietary software —100% in-house and completely customizable to fit the specific requirements of your property. Designed to streamline and enhance your hotel’s operations, our software offers five powerful modules that cover every aspect of quality assurance, compliance, and operational efficiency.

Why Choose Our Software?

Our software is built to adapt to your needs. Whether you’re managing a single boutique hotel or a global chain, you can tailor the software to align with your brand’s standards and operational processes.

We’ve developed our software entirely in-house, which means we have full control over its functionality and can quickly implement updates or custom features based on your feedback.

With five specialized modules, our software provides an all-in-one solution to manage SOPs, audits, brand standards, pre-opening processes, and license management—everything you need to maintain excellence.

Explore Our Modules

1. Module

Training LMS & E-Learning

Training LMS – An all-in-one platform with 800+ modules, 90 real-world videos, structured learning paths, assessments, and certifications to elevate staff skills and hotel performance.

E-Learning Training Modules – Comprehensive training with detailed photos, step-by-step instructions, and multimedia content that breaks down hospitality skills into digestible, practical lessons.

Extensive Content Library

With over 200 specialized modules and 90 professionally produced real-world videos, our LMS covers every aspect of hospitality operations. From guest service protocols to housekeeping excellence, food safety to revenue management, your team has access to industry-leading training content that’s regularly updated to reflect current best practices and emerging trends.

Structured Learning Paths

We understand that different roles require different expertise. Our intelligent learning paths guide employees through a logical progression of courses tailored to their position—whether they’re a new recruit or an experienced manager. This structured approach ensures consistent knowledge building and faster skill acquisition across your entire workforce.

Rich Multimedia Experience

Learning comes to life through a blend of videos, interactive modules, detailed photography, and step-by-step visual guides. This multi-format approach caters to different learning styles, making complex procedures easier to understand and remember. Employees retain information better when it’s presented through engaging, visual storytelling.

Assessments & Certifications

Track knowledge retention and competency through built-in quizzes, practical assessments, and skill evaluations. Upon successful completion, employees earn recognized certifications that validate their expertise. These credentials boost employee morale, create accountability, and provide documented proof of training for compliance and quality assurance purposes.

Real-Time Performance Analytics

Monitor training progress, identify knowledge gaps, and measure training effectiveness through comprehensive dashboards and reports. Managers get instant visibility into which employees have completed courses, their assessment scores, and areas where additional support may be needed. This data-driven approach helps optimize your training ROI.

Self-Paced Flexible Learning

Respect your team’s busy schedules with self-paced learning that fits around operational demands. Employees can learn during their downtime, progress through modules at their own speed, and revisit content whenever needed. This flexibility encourages greater engagement and ensures higher completion rates across your property.

2. Module

SOP & Brand Standards Management

Our Software Services offer a suite of digital tools designed to streamline your hotel’s operations and ensure compliance with brand standards. Our software solutions include:

Digital Repository

Centralized storage for all SOPs and brand standards, ensuring easy access for your team, corporate office, regional office, General Managers, and process owners.

Visual and Detailed Specifications

You can include images, videos, and specifications for each of the brand standards and SOPs. This helps anyone quickly learn and understand the standards and procedures, ensuring accurate and consistent implementation.

Real-Time Updates

You can update, request modifications, and gather comments from your team, corporate office, General Managers, and others, and accordingly update the SOPs and Brand Standards.

Version Control

Track changes with version history, allowing you to revert to previous versions if needed.

User Access Control

Assign specific access levels to different team members, ensuring that only authorized personnel can make updates.

Search & Filter

Quickly locate specific SOPs or standards using advanced search and filtering options.

Audit Trail

Maintain a record of who made changes, when they were made, and what was updated.

How (Planning)

You will be guided through the exact execution of each brand standard with detailed step-by-step instructions, accompanied by supporting pictures and videos for visual clarity

Where (Execution)

You will see precisely where to execute the brand standard, with clear examples such as the exact placement of items like a coffee machine, how it should be positioned, and the final appearance once correctly set up

3. Module

Brand Standards Assessments & Internal Audits

Integrated Reporting for Comprehensive
Insights When you choose GDI for your Brand Standards Assessments and Internal Audits, you gain access to an integrated reporting system that offers a clear and comprehensive view of your hotel’s performance.

Brand Standards Assessment Reports

Our detailed reports assess how well your property adheres to established brand standards, providing actionable insights and recommendations for improvement.

Internal Audit Reports

Our internal audits evaluate the effectiveness and compliance of your operational processes, ensuring that your hotel runs smoothly and meets all necessary guidelines.

Online Reputation Management Score

In addition to internal assessments, we convert your online reputation management scores from platforms like Medallia, ReviewPro, TrustYou, along with Google and TripAdvisor ratings, into a single percentage score. This consolidated score gives you a clear, easy-to-understand metric that reflects the overall reputation and guest satisfaction of each hotel.

One Comprehensive Score for Easy Comparison

With GDI’s integrated reporting, you can view all relevant performance metrics—Brand Standards Assessments, Internal Audits, and the Online Reputation Management Score—in one place. By converting various reputation scores into a unified percentage, we provide you with a single, comprehensive score for each hotel. This allows you to quickly compare performance across properties and identify areas that need attention, helping you make informed decisions to enhance guest satisfaction and maintain brand consistency.

4. Module

Pre-Opening Repository

Comprehensive Pre-Opening Checklist

Centralize and streamline every task required to launch your property. Our industry-leading checklist ensures no detail is missed—customizable, scalable, and built on global best practices.
Track progress in real time, assign responsibilities, and stay ahead of deadlines with a system trusted by the world’s leading hospitality brands.

Vendor Management

Maintain a centralized, organized database of all approved vendors—complete with contact details, contracts, compliance documents, and performance records.
Easily track vendor reliability, streamline communication, and ensure every supplier meets your brand standards from day one.

Visual Documentation

Upload, organize, and manage all visual assets in one place—from site progress photos to brand standard references.
Ensure alignment across teams with easy access to images, videos, and design visuals that support every stage of the pre-opening journey.
Tag, categorize, and share visuals effortlessly to enhance collaboration and decision-making.
Maintain a complete visual record to track milestones, ensure compliance, and support future audits.

Brand Standards Integration

Ensure every pre-opening activity aligns seamlessly with your brand’s guidelines and specifications.
From design elements to operational protocols, embed brand standards directly into workflows to maintain consistency across all locations.
Reduce errors, speed up approvals, and protect brand integrity at every stage of the process.
Access up-to-date brand resources in one place, ensuring teams always reference the latest standards.
Built for scalability—supporting global rollouts without compromising on brand precision.

Progress Tracking

Monitor the real-time status of every pre-opening task with clear dashboards and automated alerts.
Stay ahead of deadlines with notifications for pending, completed, or overdue activities.
Enable cross-functional visibility to ensure accountability and accelerate project completion.
Customizable views and filters help teams focus on what matters most—every step of the way.

Approval Workflow

Implement structured approval processes for critical pre-opening decisions to ensure consistency, quality, and compliance.
Route requests to the right stakeholders, track status in real time, and reduce delays with automated notifications.
Maintain a full audit trail for every decision—clear, transparent, and aligned with your brand’s standards.
Designed to support complex multi-property projects with ease and efficiency.

5. Module

License Management

License Repository

Centralize all property licenses in one secure, organized platform.
Set up automated alerts for upcoming renewals, ensuring you never miss a deadline.
Track expiration dates, renewal timelines, and compliance requirements with ease.
Stay audit-ready with real-time status updates, document uploads, and automated reminders—reducing risk and ensuring nothing slips through the cracks.
Managing licenses across multiple regions can be complex, especially with varying local laws and renewal processes.
Our platform simplifies global license management, giving you full control and visibility—no matter where in the world your hotels are located.

Vendor Management

Manage all license-related vendors—legal advisors, consultants, and government liaisons—in one centralized hub. Store contracts, contact details, and service history to streamline communication and accountability. Operating globally means dealing with different vendors across regions—our platform helps you stay organized, compliant, and in control. Easily assign vendors to specific licenses, track their performance, and ensure timely execution of licensing requirements anywhere in the world.

Visual Documentation

Get a clear, visual overview of all license statuses across your global portfolio in a single, easy-to-read dashboard.
Track approvals, expirations, and renewals at a glance—color-coded for instant clarity.
Drill down into each property or region to identify gaps, upcoming deadlines, or compliance risks.
Simplify reporting and decision-making with real-time insights tailored for multi-property operations.

Progress Tracking

Track the status of every license application, renewal, and approval in real time across all properties.
Store digital copies of licenses, certificates, and supporting documents for instant access during audits or inspections.
Visual progress indicators help you spot delays, pending actions, or missing files—keeping your compliance timeline on track.
Perfect for multi-property operations where license workflows vary by country, but your standards never do.

Approval Workflow

Standardize and streamline the approval process for license applications, renewals, and related documents. Route requests through predefined workflows to ensure

Why Our Software?

Our software is more than just a tool; it’s an extension of your team. With its fully customizable features, integrated modules, and user-friendly interface, our software helps you manage every aspect of your hotel’s operations with ease and precision. Whether you’re looking to enhance compliance, streamline processes, or ensure brand consistency, GDI’s software is your solution for achieving operational excellence.

Ready to Elevate Your Operations?

Discover how our software can transform the way you manage your hotel. Contact us today to schedule a demo or to learn more about how our customizable modules can be tailored to meet your specific needs.