Delivering value to our Clients

Excellence in hotel audit services

Ensuring Excellence
in Hotel Quality Through Rigorous Audits

At GDI, we are dedicated to helping hotels around the world achieve the highest standards of quality and guest satisfaction. With a global presence and a deep understanding of the hospitality industry, we specialize in providing comprehensive Hotel Quality Assurance services that ensure your property not only meets but exceeds the expectations of today’s discerning travellers.

Specializing in Global Hotel
Quality Assurance

Our services cover every aspect of hotel operations, from Brand Standards Audits to Mystery Shopper Services for Hotels , and everything in between. Our tailored solutions are designed to elevate your guest experience and ensure compliance with the highest standards of excellence.

Mystery Audits

We provide thorough Mystery Guest Audits in Hotels that evaluate the entire guest experience, offering you detailed insights into your property’s performance.

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Brand Standards & SOP Development

We provide thorough Mystery Guest Audits in Hotels that evaluate the entire guest experience, offering you detailed insights into your property’s performance.

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Training

We provide thorough Mystery Guest Audits in Hotels that evaluate the entire guest experience, offering you detailed insights into your property’s performance.

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Back of the House Audits & Announced Brand Standards Audits

We provide thorough Mystery Guest Audits in Hotels that evaluate the entire guest experience, offering you detailed insights into your property’s performance.

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Software Services

We provide thorough Mystery Guest Audits in Hotels that evaluate the entire guest experience, offering you detailed insights into your property’s performance.

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Trusted by Leading Hotels Worldwide

We are proud to partner with some of the world’s most prestigious hotel brands. Here are just a few of the logos representing our valued clients.

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Our Numbers Speak for Themselves

Brands Served
Globally

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Countries
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Years of Combined
Experience

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What Sets Us Apart?

Global Reach, Local Expertise

With operations in over 110 countries, GDI offers a truly global perspective on hotel quality assurance. Our Inspectors are well-versed in local regulations, cultural nuances, and industry standards, ensuring that our assessments are both globally informed and locally relevant.

Experienced Inspectors

Our team of over 400 seasoned inspectors brings extensive experience from across the hospitality industry. With more than 100 years of combined experience spent in luxury hotels, our inspectors provide thorough, unbiased evaluations, offering insights that help enhance your operations and guest experiences.

Personalized Approach

We believe that no two hotels are the same, which is why our consultants take a personalized approach to every assessment. They work closely with your team to understand your specific goals and challenges, delivering customized solutions that enhance your guest experience and drive operational excellence.

Multilingual Capabilities

With the ability to speak 37 languages, our consultants can communicate effectively with your team, ensuring that nothing gets lost in translation. This multilingual capability allows us to bridge communication gaps and provide clear, actionable recommendations that are easy for your staff to understand and implement.

Customized Assessment Solutions

Every hotel is unique, and we believe your audits should be too. We tailor our services—whether it’s Mystery Shopper Services for Hotels, Brand Standards Audits, or Hotel Operational Audits and Evaluations—to meet the specific needs of your property. Our customized approach ensures that you receive the most relevant and actionable insights.

Comprehensive Service Offering

From Mystery Guest Audits in Hotels and Back of the House Audits to Brand Standards & SOP Development and Training Services, GDI covers every aspect of hotel operations. Our comprehensive suite of services ensures that all elements of your hotel’s operations are consistently aligned with the highest standards.

Innovative Technology

Our software solutions go beyond basic audit tools. We offer a digital platform that manages, tracks, and updates SOPs and brand standards, conducts and analyzes audits, and manages licenses. By linking audit results with automatic training modules, our technology ensures continuous improvement and alignment with the latest standards and best practices.

Flexibility Without Commitment

We understand the dynamic nature of the hospitality industry, which is why we offer our services on an ad hoc basis, without requiring long-term contracts. Whether you need a one-time audit or ongoing evaluations, GDI provides the flexibility to access expert services whenever you need them.

Compliance with Local and International Standards

GDI’s audits are designed to ensure full compliance with both local government regulations and international standards. From Hotel Calidad and Tourism Classification Audits to Hotel Classification Audits and sustainability certifications, we help your property meet all necessary criteria to maintain its competitive edge.

Tailored and Innovative Solutions

GDI is not just another audit company. We differentiate ourselves by offering tailored solutions that reflect your brand’s identity and operational goals. We stand out among Hotel Brand Standards Audit Companies by delivering customized, innovative solutions that drive real improvement in your operations.

Commitment to Excellence

At GDI, we don’t just conduct audits; we partner with you to drive continuous improvement. As a Leading Quality Assurance provider, our detailed reports provide actionable insights and recommendations that help you maintain the highest levels of quality and guest satisfaction. We are the Alternative to LQA that hotels trust for rigorous, insightful assessments.

Elevate Your Hotel’s Standards with GDI

Join the ranks of leading hotels that trust GDI to help them maintain excellence in every aspect of their operations. Explore our services and see how we can make a difference in your guest experience.