Our Services
Comprehensive Solutions for Hospitality Excellence
At GDI, we offer a full spectrum of services designed to elevate your hotel’s operations, ensure compliance with brand standards, and enhance the overall guest experience. Whether you’re a single hotel, a small chain, or a large hotel group, our customized solutions are tailored to meet your specific needs. Explore our range of services below:
1.
Quality Assurance Assessments
Our Brand Standards Quality Assurance Assessments provide a thorough evaluation of the guest experience from start to finish. By assessing every aspect of your hotel’s operations— from booking and check-in to dining, room service, and check-out— we deliver detailed insights that help you understand and improve the true guest experience. Our quality Assurance assessments are conducted discreetly and professionally, offering you an unbiased view of your hotel’s performance.
2.
Brand Standards & SOP Development
We specialize in creating, uplifting and fine tunning Brand Standards and Standard Operating Procedures (SOPs) that reflect your hotel’s unique identity and operational goals. Our services include the development of Pictorial SOPs & Brand Standards and Video SOPs & Brand Standards to make guidelines more accessible and easier for your team to follow. With clear, visually supported documentation, your staff can better understand and implement the standards, ensuring consistency and excellence across your property.
3.
Training
Our Training Services are designed to empower your team with the knowledge and skills they need to deliver exceptional service. We offer both Offline and Online Training, as well as Customized Training Modules tailored to your specific needs. Our software also links mystery audit results with automatic training modules, ensuring that the right people receive the right training at the right time. Whether through hands-on workshops or interactive online courses, we help you create a culture of continuous improvement.
4. Back of the House Assessments & Announced Brand Standards Assessments
Our Back of the House Assessments focus on the operational integrity of your hotel’s critical departments, such as Engineering, Security, Finance, and HR. We thoroughly evaluate processes, compliance, and documentation over a period of 3 to 7 nights, ensuring that every aspect of your back-of-the-house operations meets your brand’s standards.
Our Announced Brand Standards Assessments offer a comprehensive examination of your hotel’s adherence to brand standards and SOPs. We check every detail, from room amenities to branded materials, and verify them against specifications and financial invoices. This thorough audit includes taking photographs of each standard and providing a detailed report to ensure your hotel consistently meets the highest levels of quality and compliance.
5. Software Services
Our Software Services offer a suite of digital tools designed to streamline your hotel’s operations and ensure compliance with brand standards. Our software solutions include:
Training LMS
An all-in-one Hospitality Training LMS with 200+ modules, 90 real-world videos, structured learning paths, assessments, certifications to elevate staff skills and hotel performance.
Key Features (Bullet points for the card):
- 200+ Real Hospitality Training Videos
- 800+ E-Learning Modules
- 1500+ Pre-Defined Learning Paths
- 8+ Global Languages
- Mobile App & Web Platform
- Custom Certifications & Assessments
E- Learning Training Modules
Comprehensive training modules featuring detailed photos, step-by-step instructions, and rich multimedia content. Our structured courses break down complex hospitality skills into digestible lessons, ensuring a thorough understanding and practical application of every essential service standard.
Digitally Manage, Track, and Up- date SOPs and Brand Standards:
Ensure your SOPs and brand standards are always up-to-date and easily accessible. In the Brand Standard software, you will be able to digitally manage your brand standards and SOPs. It includes version control, user feedback collection, and the ability to send updates for approval or rejection. Once updated, the system will notify everyone automatically. The software also provides detailed guidance on ‘How’ and ‘Where’ to execute the standards, with supporting photos, videos, and SOP references. Ensure your SOPs and brand standards are always up-to-date and easily accessible. This centralized platform allows you to efficiently update, modify, and distribute these critical documents across your properties. You will also be able to gather feedback, make necessary changes, and notify all stakeholders digitally through a single window
Brand Standards Assessments & Internal Audits
Conduct, track, and analyze mystery and internal audits with our integrated software. This tool includes online reputation management dashboards and trend analysis, giving you a comprehensive view of your hotel’s performance and areas for improvement.
Brand Standards & SOP Management
Centralize the management of all brand standards and SOPs to ensure consistency and compliance across all your properties. Our software helps you maintain uniformity in service and operations, no matter where your hotels are located. This comprehensive module includes photographs and videos for easy reference for every brand standard and SOP. You will be able to see the specification for each of the Brand Standard as well as how to place and where to place.
Repository for Pre-Opening of the Hotel
Manage everything from brand standards and specifications to approved vendors with our pre-opening repository tool. This comprehensive platform includes photographs and videos for easy reference, helping you ensure that every detail aligns with your brand’s expectations.
License Management
Simplify the management of licenses for all your hotels with our license management tool. Track the status of licenses, receive notifications for renewals, and ensure compliance with local government regulations and corporate guidelines—all from a single platform.