酒店神秘顾客审计服务

这个过程始于对业务的理解。什么对您的顾客很重要？是什么激发了他们的忠诚度？您的酒店和城里其他的有什么不同？

您的品牌代表着公司的灵魂。这是您对顾客的看法和感受。不一致的品牌合规性会损害您的声誉或限制您的成长。

We'll evaluate each of your brand's locations to make sure they're upholding your standards through the process of Hotel Mystery Shopper Audits.

Hotel Mystery Guest Evaluators will visit your location and rate every aspect of the customer experience, giving you objective, detailed feedback.

Use the Hotel Mystery Guest Assessment report as a lens to revisit operational processes, refine brand standards delivery and deliver outstanding customer service.