Cruise line and airline quality audits
Request a proposalGDI audits cruise lines and airlines with the same independent approach it uses for hotels. Trained inspectors travel as ordinary guests and assess the whole journey against your own standards, from booking to disembarkation or arrival.
Cruise line quality audits
An inspector sails as an ordinary guest and assesses every part of the voyage against your brand standards.
Booking and pre-departure
Reservations, calls, emails and the information guests receive before they sail.
Embarkation and disembarkation
Check-in at the terminal, the welcome on board and the experience of leaving the ship.
Cabins
Cabin presentation, cleanliness, comfort and cabin service throughout the voyage.
Dining and bars
Restaurants, buffets, bars and in-cabin dining, from service to product.
Spa and leisure
Spa, fitness, pools and entertainment on board.
Shore excursions and crew service
Shore excursions and how the crew looks after guests at every touchpoint.
Airline quality audits
An inspector flies as an ordinary passenger and assesses the journey against your service standards.
Booking and check-in
Reservations, check-in desks and the support passengers receive before boarding.
Lounges
Lounge welcome, cleanliness, food and beverage, and service.
Cabin service
Boarding, cabin presentation and the service delivered by the cabin crew during the flight.
How it works
Every programme is built around your own brand and service standards. Our inspectors all come from hospitality, and travel unannounced, so your teams deliver their normal, everyday service.
Each standard is scored met, not met or not applicable, with critical standards marked. After the audit we hold a debrief with your management team, employees who gave outstanding service are named Star Employees and receive a certificate, and every finding becomes an action plan your teams assign, track and close.
We audit in 108 countries, with inspectors of 38 nationalities who speak 37 languages.
Frequently asked questions
Does GDI audit cruise lines?
Yes. GDI audits cruise lines, from booking and embarkation to cabins, dining, spa, shore excursions, crew service and disembarkation.
Does GDI audit airlines?
Yes. GDI audits airlines, including check-in, lounges and cabin service.
Can you use our own service standards?
Yes. Every programme is built around your own brand and service standards.
What happens after the audit?
A debrief with your management team, Star Employee recognition with a certificate, and action plans your teams assign, track and close.
Elevate your hotel’s standards with GDI
We would be delighted to show you how our audits, standards, training and software work together for your properties.