Hotel mystery audits in Austria
Request a proposalGDI carries out independent hotel mystery audits in Austria, from Vienna hotels to Alpine, ski and spa resorts. Inspectors stay unannounced as ordinary guests and measure the whole stay against your own brand standards.
Hotel mystery audits from Vienna to the Alps
Austria has a long tradition of hospitality, from grand city hotels in Vienna and Salzburg to family-run Alpine hotels and spa resorts. Guests expect a high standard of service and a welcoming, personal atmosphere.
Many hotels work in two seasons, winter and summer, with seasonal teams. An audit shows whether the standard holds as teams change.
Wellness, dining and ski services are a large part of the stay in the mountains, and are measured with their own standards.
What we check
The audit follows a city or mountain stay.
Reservation and pre-arrival
Calls and emails tested before the stay: speed, accuracy and the way requests are handled.
Arrival and check-in
Welcome, luggage handling and the speed and warmth of check-in.
Rooms and housekeeping
Presentation, cleanliness, comfort and turn-down.
Dining and bars
Breakfast, restaurants and bars, from product to service.
Spa, wellness and ski services
Spa welcome, treatments, ski room and ski services.
Check-out
Speed, accuracy of the bill and the farewell.
How it works
Every audit is built around your own brand standards. An inspector with a hospitality background stays unannounced as an ordinary guest, usually for two nights, after your reservation calls and emails have been tested. Each standard is scored met, not met or not applicable, with critical standards marked.
After the audit we hold a debrief with your management team. Outstanding employees are named Star Employees and receive a GDI certificate, and every finding becomes an action plan in our software, which your teams assign, track and close. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.
Austria audits can be combined with brand standards and SOP development, back-of-house assessments and training. Read more about hotel mystery audits or our global reach.
Frequently asked questions
Do you audit ski and mountain hotels?
Yes. Ski and mountain hotels are audited with standards for the ski room, spa and dining.
Do you audit seasonal hotels?
Yes. A programme can include audits in each season, so you can compare them.
Does GDI audit hotels in Austria?
Yes. GDI works in 108 countries, with hotels, resorts, hotel groups, cruise lines and airlines, and Austria is one of the places we are asked to audit.
Can you use our own brand standards?
Yes. Every programme is built around your own brand standards and SOPs, with up to 1,200 standards depending on the property.
Elevate your hotel’s standards with GDI
We would be delighted to show you how our audits, standards, training and software work together for your properties.