Hotel mystery audits in Canada
Request a proposalGDI carries out independent hotel mystery audits in Canada, from Toronto, Vancouver and Montréal to mountain resorts such as Banff and Whistler. Inspectors stay unannounced as ordinary guests and measure the whole stay against your own brand standards.
Hotel mystery audits from Toronto to the Rockies
Canada has large city hotels in Toronto, Vancouver and Montréal, and resorts and lodges in the Rockies and other mountain regions. Many serve guests from the United States and from abroad.
Service is expected in English and in French, especially in Québec. An audit shows how well the team serves guests in either language.
Mountain resorts work in winter and summer seasons, and a mystery audit can be repeated in each to show how the standard holds.
What we check
The audit follows a city or mountain stay.
Reservation and pre-arrival
Calls and emails tested before the stay: speed, accuracy and the way requests are handled.
Arrival and check-in
Welcome, luggage handling and the speed and warmth of check-in.
Rooms and housekeeping
Presentation, cleanliness, comfort and responsiveness.
Restaurants and bars
Breakfast, dining and bars, from service to product.
Spa, ski and activities
Spa, ski services and the activities team.
Check-out
Speed, accuracy of the bill and the farewell.
How it works
Every audit is built around your own brand standards. An inspector with a hospitality background stays unannounced as an ordinary guest, usually for two nights, after your reservation calls and emails have been tested. Each standard is scored met, not met or not applicable, with critical standards marked.
After the audit we hold a debrief with your management team. Outstanding employees are named Star Employees and receive a GDI certificate, and every finding becomes an action plan in our software, which your teams assign, track and close. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.
Canada audits can be combined with brand standards and SOP development, back-of-house assessments and training. Read more about hotel mystery audits or our global reach.
Frequently asked questions
Do you audit hotels in both English and French Canada?
Yes. We match the inspector to your typical guest profile and market.
Do you audit mountain resorts?
Yes. Mountain resorts have their own standards for ski services, spa and dining.
Does GDI audit hotels in Canada?
Yes. GDI works in 108 countries, with hotels, resorts, hotel groups, cruise lines and airlines, and Canada is one of the places we are asked to audit.
Can you use our own brand standards?
Yes. Every programme is built around your own brand standards and SOPs, with up to 1,200 standards depending on the property.
Elevate your hotel’s standards with GDI
We would be delighted to show you how our audits, standards, training and software work together for your properties.