Resort mystery audits in the Caribbean

The Caribbean is a market of islands, and many guests choose a resort for the whole holiday. Dining, the beach, the pool and the activities team are as important as the room, and in all-inclusive resorts they are the product.

Each island has its own character, and many resorts are run by international brands that want the same standard at every property. A mystery audit shows whether the standard is delivered, day after day, in a resort with hundreds of rooms and many departments.

We also audit cruise lines, which often serve the same ports. See our cruise line and airline quality audits.

Every audit is built around your own brand standards. An inspector with a hospitality background stays unannounced as an ordinary guest, usually for two nights, after your reservation calls and emails have been tested. Each standard is scored met, not met or not applicable, with critical standards marked.

After the audit we hold a debrief with your management team. Outstanding employees are named Star Employees and receive a GDI certificate, and every finding becomes an action plan in our software, which your teams assign, track and close. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.

The Caribbean audits can be combined with brand standards and SOP development, back-of-house assessments and training. Read more about hotel mystery audits or our global reach.