Hotel mystery audits in China
Request a proposalGDI carries out independent hotel mystery audits in China, for international and local hotel brands in Beijing, Shanghai and other cities. Inspectors stay unannounced as ordinary guests and measure the whole stay against your own brand standards.
Hotel mystery audits for international and local brands
China has one of the largest hotel markets in the world, with international groups and strong local brands in every major city. The same brand has to deliver the same standard in many cities and in very different settings.
Guests include international business travellers and Chinese travellers, who may expect different things from the same stay. An audit shows how well teams serve each of them.
Language matters in China. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.
What we check
The audit follows the whole stay in a city hotel.
Reservation and pre-arrival
Calls and emails tested before the stay: speed, accuracy and the way requests are handled.
Arrival and check-in
Welcome, luggage handling and the speed and warmth of check-in.
Rooms and housekeeping
Presentation, cleanliness, amenities and responsiveness.
Restaurants, bars and breakfast
Dining from breakfast to dinner, including the breakfast buffet.
Lounge and guest services
Club or executive lounge, concierge and the handling of requests.
Check-out
Speed, accuracy of the bill and the farewell.
How it works
Every audit is built around your own brand standards. An inspector with a hospitality background stays unannounced as an ordinary guest, usually for two nights, after your reservation calls and emails have been tested. Each standard is scored met, not met or not applicable, with critical standards marked.
After the audit we hold a debrief with your management team. Outstanding employees are named Star Employees and receive a GDI certificate, and every finding becomes an action plan in our software, which your teams assign, track and close. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.
China audits can be combined with brand standards and SOP development, back-of-house assessments and training. Read more about hotel mystery audits or our global reach.
Frequently asked questions
Do you audit hotel groups with many properties in China?
Yes. A programme can cover many hotels against the same standards, so results can be compared city by city.
Can the inspector match our guests?
Yes. We match the inspector to your typical guest profile and market.
Does GDI audit hotels in China?
Yes. GDI works in 108 countries, with hotels, resorts, hotel groups, cruise lines and airlines, and China is one of the places we are asked to audit.
Can you use our own brand standards?
Yes. Every programme is built around your own brand standards and SOPs, with up to 1,200 standards depending on the property.
Elevate your hotel’s standards with GDI
We would be delighted to show you how our audits, standards, training and software work together for your properties.