Hotel mystery audits in Germany
Request a proposalGDI carries out independent hotel mystery audits in Germany, for business hotels in Frankfurt, Munich, Berlin and other cities, and for resorts. Inspectors stay unannounced as ordinary guests and measure the whole stay against your own brand standards.
Hotel mystery audits in Germany’s business and trade-fair cities
Germany’s hotels serve a large business market, with trade fairs and conferences filling the hotels of Frankfurt, Munich, Düsseldorf, Cologne and Berlin. Guests expect efficiency and reliability.
During a fair, a hotel fills at once and service is tested at its hardest. A mystery audit shows how the standard holds on an ordinary day.
Many hotels belong to international groups with detailed brand standards, and an independent audit shows how they are delivered in each city.
What we check
The audit covers a business or leisure stay.
Reservation and pre-arrival
Calls and emails tested before the stay: speed, accuracy and the way requests are handled.
Arrival and check-in
Welcome, luggage handling and the speed and warmth of check-in.
Rooms and work facilities
Room presentation, connectivity and working space.
Breakfast, restaurants and bars
Breakfast service, restaurants and bars.
Meetings and events
Meeting rooms, events and the handling of groups.
Check-out
Speed, accuracy of the bill and the farewell.
How it works
Every audit is built around your own brand standards. An inspector with a hospitality background stays unannounced as an ordinary guest, usually for two nights, after your reservation calls and emails have been tested. Each standard is scored met, not met or not applicable, with critical standards marked.
After the audit we hold a debrief with your management team. Outstanding employees are named Star Employees and receive a GDI certificate, and every finding becomes an action plan in our software, which your teams assign, track and close. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.
Germany audits can be combined with brand standards and SOP development, back-of-house assessments and training. Read more about hotel mystery audits or our global reach.
Frequently asked questions
Do you audit hotels in trade-fair cities?
Yes. Business hotels in Frankfurt, Munich, Berlin and other cities can be audited, against your own standards.
Do you audit hotel groups across Germany?
Yes. A programme can cover many hotels against the same standards, so results can be compared.
Does GDI audit hotels in Germany?
Yes. GDI works in 108 countries, with hotels, resorts, hotel groups, cruise lines and airlines, and Germany is one of the places we are asked to audit.
Can you use our own brand standards?
Yes. Every programme is built around your own brand standards and SOPs, with up to 1,200 standards depending on the property.
Elevate your hotel’s standards with GDI
We would be delighted to show you how our audits, standards, training and software work together for your properties.