Hotel mystery audits in Indonesia
Request a proposalGDI carries out independent hotel mystery audits in Indonesia, from Bali resorts and villas to business hotels in Jakarta and properties on other islands. Inspectors stay unannounced as ordinary guests and measure the whole stay against your own brand standards.
Hotel mystery audits from Bali to Jakarta
Indonesia is an island nation, and its hotel market is varied: business hotels in Jakarta, large resorts and private villas in Bali, and smaller properties on islands such as Lombok. Each offers a different kind of stay.
Warm, personal service is part of what guests expect in Indonesia. A mystery audit shows whether that warmth is delivered consistently, across shifts, departments and seasons.
Many properties include a spa, wellness programmes and activities, as well as villas with private pools. These are measured with their own standards.
What we check
The audit covers a resort, villa or city stay from the first message to departure.
Reservation and pre-arrival
Calls and emails tested before the stay: speed, accuracy and the way requests are handled.
Arrival and check-in
Welcome, luggage handling and the speed and warmth of check-in.
Rooms and villas
Presentation, cleanliness, private pool and villa service.
Dining and bars
Restaurants, in-villa dining, bars and special experiences.
Spa, wellness and activities
Spa welcome, treatments, wellness and excursions.
Check-out
Speed, accuracy of the bill and the farewell.
How it works
Every audit is built around your own brand standards. An inspector with a hospitality background stays unannounced as an ordinary guest, usually for two nights, after your reservation calls and emails have been tested. Each standard is scored met, not met or not applicable, with critical standards marked.
After the audit we hold a debrief with your management team. Outstanding employees are named Star Employees and receive a GDI certificate, and every finding becomes an action plan in our software, which your teams assign, track and close. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.
Indonesia audits can be combined with brand standards and SOP development, back-of-house assessments and training. Read more about hotel mystery audits or our global reach.
Frequently asked questions
Do you audit villa resorts in Bali?
Yes. Villa resorts have their own standards, from private pools and butler service to in-villa dining.
Do you audit city hotels in Jakarta?
Yes. Business and city hotels are audited against their own brand standards.
Does GDI audit hotels in Indonesia?
Yes. GDI works in 108 countries, with hotels, resorts, hotel groups, cruise lines and airlines, and Indonesia is one of the places we are asked to audit.
Can you use our own brand standards?
Yes. Every programme is built around your own brand standards and SOPs, with up to 1,200 standards depending on the property.
Elevate your hotel’s standards with GDI
We would be delighted to show you how our audits, standards, training and software work together for your properties.