Hotel mystery audits in the Kingdom of Saudi Arabia
Request a proposalGDI carries out independent hotel mystery audits in Saudi Arabia, the Kingdom of Saudi Arabia, in Riyadh, Jeddah and the new tourism destinations. Inspectors stay unannounced as ordinary guests and measure the whole stay against your own brand standards.
Hotel mystery audits across the Kingdom of Saudi Arabia
The Kingdom of Saudi Arabia is one of the fastest-growing hotel markets in the world, with many new hotels, international brands and tourism destinations opening. New hotels must deliver their brand standards from the first day.
Riyadh, Jeddah and the pilgrimage cities have different guests and different needs, from business travellers to large groups. An audit shows how well a hotel serves each of them.
A new team is still learning its standards. An independent audit shows early where training, procedures or SOPs need attention. See our brand standards and SOP development.
What we check
The audit covers the whole stay in a city or resort hotel.
Reservation and pre-arrival
Calls and emails tested before the stay: speed, accuracy and the way requests are handled.
Arrival and check-in
Welcome, luggage handling and the speed and warmth of check-in.
Rooms and housekeeping
Presentation, cleanliness, amenities and responsiveness.
Dining and bars
Restaurants, in-room dining and breakfast.
New-opening readiness
Whether teams deliver the brand standards in a new hotel.
Check-out
Speed, accuracy of the bill and the farewell.
How it works
Every audit is built around your own brand standards. An inspector with a hospitality background stays unannounced as an ordinary guest, usually for two nights, after your reservation calls and emails have been tested. Each standard is scored met, not met or not applicable, with critical standards marked.
After the audit we hold a debrief with your management team. Outstanding employees are named Star Employees and receive a GDI certificate, and every finding becomes an action plan in our software, which your teams assign, track and close. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.
Saudi Arabia audits can be combined with brand standards and SOP development, back-of-house assessments and training. Read more about hotel mystery audits or our global reach.
Frequently asked questions
Do you audit new hotels in Saudi Arabia?
Yes. An audit shortly after opening shows whether the brand standards are delivered, so teams can be trained early.
Is Saudi Arabia the same as the Kingdom of Saudi Arabia?
Yes. They are two names for the same country, and our audits cover all of it.
Does GDI audit hotels in Saudi Arabia?
Yes. GDI works in 108 countries, with hotels, resorts, hotel groups, cruise lines and airlines, and Saudi Arabia is one of the places we are asked to audit.
Can you use our own brand standards?
Yes. Every programme is built around your own brand standards and SOPs, with up to 1,200 standards depending on the property.
Elevate your hotel’s standards with GDI
We would be delighted to show you how our audits, standards, training and software work together for your properties.