Hotel mystery audits in Singapore
Request a proposalGDI audits hotels in Singapore with unannounced mystery stays. An inspector stays as an ordinary guest and measures the whole stay against your own brand standards, from the first reservation call to check-out.
Hotel mystery audits in a compact, competitive market
Singapore is a compact city with a dense choice of hotels. Guests, many of them business travellers, can change hotel with little effort, so consistency of service is what holds their loyalty.
A large share of stays are short and demanding: fast check-in, reliable rooms and work facilities, club lounges and early breakfasts. Small failures are noticed quickly.
An independent audit shows how a stay feels to an ordinary guest, against the standards your brand has set, and where teams can improve before guests mention it in a review.
What we check
The audit follows the stay of a business or leisure guest in the city.
Reservation and pre-arrival
Calls and emails, response speed and accuracy.
Arrival and check-in
Welcome, speed of check-in and handling of early arrival.
Rooms and work facilities
Room presentation, connectivity and working space.
Dining and club lounge
Breakfast, restaurants, bars and club or executive lounge.
Requests and housekeeping
How quickly and fully requests are handled.
Check-out
Speed, accuracy of the bill and the final impression.
How it works
Every audit is built around your own brand standards. An inspector with a hospitality background stays unannounced as an ordinary guest, usually for two nights, after your reservation calls and emails have been tested. Each standard is scored met, not met or not applicable, with critical standards marked.
After the audit we hold a debrief with your management team. Outstanding employees are named Star Employees and receive a GDI certificate, and every finding becomes an action plan in our software, which your teams assign, track and close. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.
Singapore audits can be combined with brand standards and SOP development, back-of-house assessments and training. Read more about hotel mystery audits or our global reach.
Frequently asked questions
Do you audit business hotels in Singapore?
Yes. Business and city hotels, luxury hotels and resorts can all be audited against their own brand standards.
How long does the audit take?
A typical GDI audit lasts two nights, with calls and emails tested before the stay.
Does GDI audit hotels in Singapore?
Yes. GDI works in 108 countries, with hotels, resorts, hotel groups, cruise lines and airlines, and Singapore is one of the places we are asked to audit.
Can you use our own brand standards?
Yes. Every programme is built around your own brand standards and SOPs, with up to 1,200 standards depending on the property.
Elevate your hotel’s standards with GDI
We would be delighted to show you how our audits, standards, training and software work together for your properties.