Hotel mystery audits in Sri Lanka
Request a proposalGDI carries out independent hotel mystery audits in Sri Lanka, from Colombo to beach resorts, heritage hotels and the hill country. Inspectors stay unannounced as ordinary guests and measure the whole stay against your own brand standards.
Hotel mystery audits from Colombo to the hill country
Sri Lanka combines city hotels in Colombo, beach resorts on the coast, heritage properties and lodges in the hill country and near wildlife parks. A guest may stay in several of them on one trip.
Because properties are often spread across the island, a brand or owner with several of them needs a way to compare them. Independent audits against the same standards show how each one performs.
Heritage and boutique hotels depend on personal service and atmosphere, and resorts on consistency. Each is measured against what the property itself promises.
What we check
The audit follows the stay in a city hotel, beach resort or heritage property.
Reservation and pre-arrival
Calls and emails tested before the stay: speed, accuracy and the way requests are handled.
Arrival and check-in
Welcome, luggage handling and the speed and warmth of check-in.
Rooms and housekeeping
Presentation, cleanliness, comfort and responsiveness.
Dining and bars
Restaurants, bars and breakfast, from service to product.
Experiences and excursions
Tours, safaris, activities and the team that arranges them.
Check-out
Speed, accuracy of the bill and the farewell.
How it works
Every audit is built around your own brand standards. An inspector with a hospitality background stays unannounced as an ordinary guest, usually for two nights, after your reservation calls and emails have been tested. Each standard is scored met, not met or not applicable, with critical standards marked.
After the audit we hold a debrief with your management team. Outstanding employees are named Star Employees and receive a GDI certificate, and every finding becomes an action plan in our software, which your teams assign, track and close. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.
Sri Lanka audits can be combined with brand standards and SOP development, back-of-house assessments and training. Read more about hotel mystery audits or our global reach.
Frequently asked questions
Do you audit properties across the island?
Yes. A programme can cover several properties in different parts of the island against the same standards.
Do you audit heritage and boutique hotels?
Yes. The standards are built around the property and its brand.
Does GDI audit hotels in Sri Lanka?
Yes. GDI works in 108 countries, with hotels, resorts, hotel groups, cruise lines and airlines, and Sri Lanka is one of the places we are asked to audit.
Can you use our own brand standards?
Yes. Every programme is built around your own brand standards and SOPs, with up to 1,200 standards depending on the property.
Elevate your hotel’s standards with GDI
We would be delighted to show you how our audits, standards, training and software work together for your properties.