Hotel mystery audits in Turkey
Request a proposalGDI carries out independent hotel mystery audits in Turkey, from Istanbul city hotels to all-inclusive resorts in Antalya, Bodrum and along the coast. Inspectors stay unannounced as ordinary guests and measure the whole stay against your own brand standards.
Hotel mystery audits from Istanbul to the coast
Turkey has two very different hotel markets: city and boutique hotels in Istanbul, and very large all-inclusive resorts along the Mediterranean and Aegean coast.
In a large resort, hundreds of guests eat in the same restaurants every day, so consistency in buffets, bars and the pool is the product. A mystery audit shows where it breaks down.
Guests come from many countries and speak many languages. We match the inspector to your typical guest profile and market.
What we check
The audit covers a city stay or a resort holiday.
Reservation and pre-arrival
Calls and emails tested before the stay: speed, accuracy and the way requests are handled.
Arrival and check-in
Welcome, luggage handling and the speed and warmth of check-in.
Rooms and housekeeping
Presentation, cleanliness, comfort and responsiveness.
Buffets, restaurants and bars
Buffet quality and replenishment, à la carte restaurants and bars.
Pool, beach and entertainment
Leisure areas, animation and activities.
Check-out
Speed, accuracy of the bill and the farewell.
How it works
Every audit is built around your own brand standards. An inspector with a hospitality background stays unannounced as an ordinary guest, usually for two nights, after your reservation calls and emails have been tested. Each standard is scored met, not met or not applicable, with critical standards marked.
After the audit we hold a debrief with your management team. Outstanding employees are named Star Employees and receive a GDI certificate, and every finding becomes an action plan in our software, which your teams assign, track and close. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.
Turkey audits can be combined with brand standards and SOP development, back-of-house assessments and training. Read more about hotel mystery audits or our global reach.
Frequently asked questions
Do you audit all-inclusive resorts in Turkey?
Yes. All-inclusive service has its own standards, from buffets and bars to pool and entertainment.
Do you audit boutique hotels in Istanbul?
Yes. City and boutique hotels are audited against their own brand standards.
Does GDI audit hotels in Turkey?
Yes. GDI works in 108 countries, with hotels, resorts, hotel groups, cruise lines and airlines, and Turkey is one of the places we are asked to audit.
Can you use our own brand standards?
Yes. Every programme is built around your own brand standards and SOPs, with up to 1,200 standards depending on the property.
Elevate your hotel’s standards with GDI
We would be delighted to show you how our audits, standards, training and software work together for your properties.