Guest Delight International has a deep understanding of the luxury experience in the hotel, aviation and cruise industries. Our team has partnered with some of the most renowned and celebrated organisations in the world, with a collective experience of more than sixty years, giving us rich insight and wisdom. We explore the vital relationships between brand promise, guest experiences and employee behaviour. We are not checklist managers nor auditors. We are innovative, solutions-oriented professionals. We speak your language and walk the same path as you, partnering to resolve the challenges you face.
We perform audits in 100+ countries across the world.Whether you have one location or 500, GDI has measurement resources in every region of the world to provide relevant client responsive solutions, customized to your needs. We partner with our clients in their commitment to first measure their brand, and then take action. GDI is the preferred partner these customer-centric business leaders trust to build their brand equity in the markets in which they operate.
Facilitate and grow the art of hospitality with our Clients to a level that sustains their business in the long run and has only one goal – Guest Delight & Stakeholder Satisfaction!
To be the gold standard in assessing, analyzing and improving the application of your business philosophy and practices model to helping you maximize guest delight and gain repeat business and referrers to your brand!