Guest retention is all about exception guest service and exceptional guest service is all about employee morale, motivation and training. GDI's certificate courses assists employers with both.
Our learning objective is, “to motivate and inspire employees to deliver excellent service through The Fine Art of Hospitality.”
Through GDI's combination of online and onsite approaches, companies can now take advantage of our proven techniques and affordable guest service and management training courses.
The programs and certification courses offer professional development courses designed specifically for both front line employees as well as management.
All courses and content can be customized to our clients' needs and can be delivered based on client timelines. GDI will track employee progress and provide employers with an update.