We customise parameters for assessment based on your product, service and brand standards. This enables you to understand and helps you move towards a more robust system. We encourage you to review your mystery shopping parameters every 6 months so that it becomes more contemporary. We offer web and app-based reporting to reduce the time lag in communication, and this platform can be used to develop your own internal audits. We help identify areas where employee training is required. We provide comparative studies about service at your property as against the competition as well as with actionable inputs on both product and services.