In our world, measuring standards is not an auditing process nor an exact science as most mystery shopping agencies believe. We believe that standards are defined by the guest or the customer. The Guest is the ultimate arbiter of Quality, today. While the norms of establishing, training, measuring and auditing of standards is something that comes to us naturally, we go an extra mile to conduct subjective and customized analysis of the results. This enables your standards to be not just good but delightful! And more important, the standards become enablers of Guest Delight.