Hotel mystery audits in Argentina
Request a proposalGDI carries out independent hotel mystery audits in Argentina, from Buenos Aires to lodges in Patagonia and estates in the wine regions. Inspectors stay unannounced as ordinary guests and measure the whole stay against your own brand standards.
Hotel mystery audits from Buenos Aires to Patagonia
Argentina’s hotel market stretches from the city hotels and boutique hotels of Buenos Aires to wine estates near Mendoza and lodges in Patagonia. Each offers a different stay and needs different standards.
Dining and wine are central to many stays, and guests notice the quality of both. They are measured in the audit as carefully as the rooms.
Many lodges are remote and offer excursions, so the audit follows the whole journey including transfers and activities.
What we check
The audit follows a city, wine-region or lodge stay.
Reservation and pre-arrival
Calls and emails tested before the stay: speed, accuracy and the way requests are handled.
Arrival and check-in
Welcome, luggage handling and the speed and warmth of check-in.
Rooms and housekeeping
Presentation, cleanliness, comfort and responsiveness.
Dining, wine and bars
Restaurants, wine service and bars.
Excursions and experiences
Tours, tastings and the team that arranges them.
Check-out
Speed, accuracy of the bill and the farewell.
How it works
Every audit is built around your own brand standards. An inspector with a hospitality background stays unannounced as an ordinary guest, usually for two nights, after your reservation calls and emails have been tested. Each standard is scored met, not met or not applicable, with critical standards marked.
After the audit we hold a debrief with your management team. Outstanding employees are named Star Employees and receive a GDI certificate, and every finding becomes an action plan in our software, which your teams assign, track and close. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.
Argentina audits can be combined with brand standards and SOP development, back-of-house assessments and training. Read more about hotel mystery audits or our global reach.
Frequently asked questions
Do you audit lodges in Patagonia?
Yes. The inspector travels as a guest would, so the audit includes transfers and excursions.
Do you audit boutique hotels in Buenos Aires?
Yes. Boutique and city hotels are audited against their own brand standards.
Does GDI audit hotels in Argentina?
Yes. GDI works in 108 countries, with hotels, resorts, hotel groups, cruise lines and airlines, and Argentina is one of the places we are asked to audit.
Can you use our own brand standards?
Yes. Every programme is built around your own brand standards and SOPs, with up to 1,200 standards depending on the property.
Elevate your hotel’s standards with GDI
We would be delighted to show you how our audits, standards, training and software work together for your properties.