Hotel mystery audits in Chile
Request a proposalGDI carries out independent hotel mystery audits in Chile, from Santiago to lodges in the Atacama and Patagonia and properties in the wine valleys. Inspectors stay unannounced as ordinary guests and measure the whole stay against your own brand standards.
Hotel mystery audits from Santiago to the Atacama and Patagonia
Chile’s long geography gives it very different hotels: city hotels in Santiago, desert lodges in the Atacama, wine estates in the central valleys and remote lodges in Patagonia.
Many lodges include meals, guides and excursions in one package, so the service of the whole team is part of the product. A mystery audit measures all of it.
A group with properties in several regions can compare them with the same standards, and see where each one performs and where it needs support.
What we check
The audit follows a city, desert or lodge stay.
Reservation and pre-arrival
Calls and emails tested before the stay: speed, accuracy and the way requests are handled.
Arrival and check-in
Welcome, luggage handling and the speed and warmth of check-in.
Rooms and housekeeping
Presentation, cleanliness, comfort and responsiveness.
Dining, wine and bars
Restaurants, wine service and bars.
Guides and excursions
Guides, excursions and the team that arranges them.
Check-out
Speed, accuracy of the bill and the farewell.
How it works
Every audit is built around your own brand standards. An inspector with a hospitality background stays unannounced as an ordinary guest, usually for two nights, after your reservation calls and emails have been tested. Each standard is scored met, not met or not applicable, with critical standards marked.
After the audit we hold a debrief with your management team. Outstanding employees are named Star Employees and receive a GDI certificate, and every finding becomes an action plan in our software, which your teams assign, track and close. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.
Chile audits can be combined with brand standards and SOP development, back-of-house assessments and training. Read more about hotel mystery audits or our global reach.
Frequently asked questions
Do you audit lodges in the Atacama and Patagonia?
Yes. The inspector travels as a guest would, so the audit includes transfers, guides and excursions.
Do you audit hotels in Santiago?
Yes. City hotels are audited against their own brand standards.
Does GDI audit hotels in Chile?
Yes. GDI works in 108 countries, with hotels, resorts, hotel groups, cruise lines and airlines, and Chile is one of the places we are asked to audit.
Can you use our own brand standards?
Yes. Every programme is built around your own brand standards and SOPs, with up to 1,200 standards depending on the property.
Elevate your hotel’s standards with GDI
We would be delighted to show you how our audits, standards, training and software work together for your properties.