Hotel mystery audits in Peru
Request a proposalGDI carries out independent hotel mystery audits in Peru, from Lima to Cusco, the Sacred Valley and the lodges near Machu Picchu. Inspectors stay unannounced as ordinary guests and measure the whole stay against your own brand standards.
Hotel mystery audits from Lima to Machu Picchu
Peru’s guests often travel a circuit: Lima, then Cusco and the Sacred Valley, then Machu Picchu. A group or brand with several properties on that route can compare them with the same standards.
At altitude, comfort is part of the service, from a welcome drink to help for guests who feel the height. These details are tested in the audit.
Many lodges are remote, and guests depend on the property for dining, transfers and excursions. A mystery audit follows the whole journey.
What we check
The audit follows a city or lodge stay.
Reservation and pre-arrival
Calls and emails tested before the stay: speed, accuracy and the way requests are handled.
Arrival and check-in
Welcome, luggage handling and the speed and warmth of check-in.
Rooms and housekeeping
Presentation, cleanliness, comfort and responsiveness.
Dining and bars
Restaurants, bars and breakfast, from service to product.
Excursions and transfers
Tours, transfers and the team that arranges them.
Check-out
Speed, accuracy of the bill and the farewell.
How it works
Every audit is built around your own brand standards. An inspector with a hospitality background stays unannounced as an ordinary guest, usually for two nights, after your reservation calls and emails have been tested. Each standard is scored met, not met or not applicable, with critical standards marked.
After the audit we hold a debrief with your management team. Outstanding employees are named Star Employees and receive a GDI certificate, and every finding becomes an action plan in our software, which your teams assign, track and close. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.
Peru audits can be combined with brand standards and SOP development, back-of-house assessments and training. Read more about hotel mystery audits or our global reach.
Frequently asked questions
Do you audit lodges near Machu Picchu?
Yes. The inspector travels as a guest would, so the audit includes transfers and excursions.
Do you audit hotels in Lima?
Yes. City hotels are audited against their own brand standards.
Does GDI audit hotels in Peru?
Yes. GDI works in 108 countries, with hotels, resorts, hotel groups, cruise lines and airlines, and Peru is one of the places we are asked to audit.
Can you use our own brand standards?
Yes. Every programme is built around your own brand standards and SOPs, with up to 1,200 standards depending on the property.
Elevate your hotel’s standards with GDI
We would be delighted to show you how our audits, standards, training and software work together for your properties.