Hotel mystery audits in Spain
Request a proposalGDI carries out independent hotel mystery audits in Spain, from Madrid and Barcelona to the coast and the islands. An inspector stays unannounced as an ordinary guest and measures the whole stay against your own brand standards.
Hotel mystery audits from Madrid to the coast and islands
Spain is one of the world’s biggest hotel markets, with city hotels, large beach resorts and island properties, many of them run by Spanish hotel groups with properties across the country and abroad.
For a group with many properties, the difficulty is consistency: whether a hotel in the city delivers the same standard as a resort on the coast. Mystery audits of every property, against the same standards, make that comparable.
GDI’s office is in Madrid, and our team works with hotels and resorts in Spain and in 108 countries worldwide.
What we check
The audit follows the whole stay, whether in a city hotel or a beach resort.
Reservation and pre-arrival
Calls and emails, response speed and accuracy.
Arrival and check-in
Welcome, check-in and first impression.
Rooms and housekeeping
Presentation, cleanliness, comfort and responsiveness.
Restaurants, buffets and bars
Breakfast and dinner service, buffets, bars and pool service.
Pool, beach and animation
Leisure areas, entertainment and guest activities.
Check-out
Speed, accuracy and farewell.
How it works
Every audit is built around your own brand standards. An inspector with a hospitality background stays unannounced as an ordinary guest, usually for two nights, after your reservation calls and emails have been tested. Each standard is scored met, not met or not applicable, with critical standards marked.
After the audit we hold a debrief with your management team. Outstanding employees are named Star Employees and receive a GDI certificate, and every finding becomes an action plan in our software, which your teams assign, track and close. We match the inspector to your typical guest profile and market, and our inspectors are of 38 nationalities and speak 37 languages.
Spain audits can be combined with brand standards and SOP development, back-of-house assessments and training. Read more about hotel mystery audits or our global reach.
Frequently asked questions
Do you audit hotel groups with many properties in Spain?
Yes. Auditing every property against the same standards shows how properties compare, and the findings appear in one dashboard.
Do you audit all-inclusive and resort hotels?
Yes. The standards are built around the type of property, including buffets, pool service and entertainment.
Does GDI audit hotels in Spain?
Yes. GDI works in 108 countries, with hotels, resorts, hotel groups, cruise lines and airlines, and Spain is one of the places we are asked to audit.
Can you use our own brand standards?
Yes. Every programme is built around your own brand standards and SOPs, with up to 1,200 standards depending on the property.
Elevate your hotel’s standards with GDI
We would be delighted to show you how our audits, standards, training and software work together for your properties.